ARE YOUR ORDERS SHIPPED DISCREETLY?
Yes! All orders are shipped in plain brown boxes or white envelopes with a return address of "Shipping Department".
WHEN WILL YOU RESTOCK SOLD OUT ITEMS?
If an item is listed on our website as sold out, we are working on restocking it. Sign up for restock notification on the product page.
WHAT IF I BUY A PIECE OF GLASS AND IT ARRIVES BROKEN?
Don't worry! If you package arrives with a broken piece, please email email@example.com with your order # and a photo of the broken product and we will send you out a new one.
WHAT IF I HAVE A QUESTION ABOUT MY ORDER?
Email us at firstname.lastname@example.org with your order # and we will get back to you in 1-2 business days.
WHAT IF I HAVE FEEDBACK ON YOUR SERVICE OR PRODUCTS?
We want all our customers to be 100% happy with their purchases. If you have any feedback please email us at email@example.com.
DO YOU SELL REPLACEMENT PARTS?
Email us at firstname.lastname@example.org and we'll try our best to offer you a replacement part.
HOW WILL I KNOW WHEN MY ORDER SHIPS?
Orders are shipped 1-2 business days after they date they are purchased. You will get an email when your order ships with the tracking number.
DO YOU SHIP TO MY COUNTRY?
We ship to USA, Canada, Mexico, Europe and Australia.
I'M TRYING TO PLACE AN ORDER BUT IT WON'T GO THROUGH, WHAT DO I DO?
Email us at email@example.com and let us know what is going on, sometimes it can be an internal issue with our credit card processor which we can sort it out for you.
DO YOU WORK WITH INFLUENCERS OR HAVE AN AFFILIATE PROGRAM?
Not at this time as we are still trying to keep up with demand. But keep your eyes out in the future, we hope to one day!
CAN YOU INCLUDE A GIFT MESSAGE WITH MY ORDER?
Yes! Please enter your gift message in the "comments" section when checking out.