Upon arrival the downstem to the piece I ordered was broken, without hesitation the customer service team immediately sent a replacement piece.
The bong is absolutely beautiful, only complaint (keeping me from 5 stars) is that the downstem doesn't fit flush to the bong, the bowl catches a bit. Other than that, happy customer, will be making purchases in the future.

it’s sooooo freaking beautiful, and don’t let her size fool you she packs a PUNCH

I want to love this piece. I’ve had it for about a month and while I 100% love how it looks, I’m not completely IN love with it :( The iridescent shine is beautiful but it’s hard to see the if the cloud is completely cleared because of the glare and when it gets used it makes it even harder to see

My original order came in and was really disappointing. Parts of it were broken and the piece itself had a heavy film on it that I could not remove. I emailed pictures to customer support and they got back to me within 2 days and took care of the problem quickly. I'm happy to say that I love my purchase and am pleased with the outcome

I am very pleased all around with my purchase. Customer service was excellent when I had an issue when it arrived. The piece is so easy to clean and very cute! Definitely would purchase again!